Terms & Conditions
- A2B Car Rental
A2B Car Rental is the trading name of A2B Car Rental, 15 Worsley Road, St Annes-on-sea, England.
- Booking Confirmation
Your booking is confirmed when we send you our booking confirmation. Your contract is with the individual suppliers of accommodation and other travel arrangements, as detailed on that booking confirmation and your contract with them will be on their terms and conditions copies of which are available from the suppliers. It is important that you check all written details on the booking confirmation to ensure their accuracy. If an error is found, it is important that you let us know immediately. We cannot accept requests for bookings from anyone under 23 years of age.
- Deposit & Payment
A non-refundable deposit is payable before we can confirm your booking. This will include a booking fee and deposits for accommodation and other relevant suppliers as detailed in our Quote. Balance of payments are due when arriving at the relevant locations of the suppliers. Prices are subject to VAT (where applicable) in the event of a change of VAT rate the new rate will be automatically charged at the time of collection.
- Changes by you
Changes can only be made by the lead member of the party. Once we have confirmed a booking to you, should you require us to amend the arrangements for any reason, then a fee of £20.00 will be charged to cover our administration costs. You may have to pay a different price to the price contained in the original Quote if we are unable to arrange alternatives at the same price. If you do not wish to accept the alternative which we offer to you than you may cancel your arrangements and clause 5 will apply. If any person named on the booking confirmation is prevented from travelling we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the arrangements subject to both persons accepting joint and several liability for full payment for the balance due and our administration costs and any additional costs arising from the transfer. You must give us reasonable notice of the transfer request and in any case at least 14 days before the start date.
- Cancellation by you
The lead member of the party should telephone us immediately if you have to cancel your booking then on the same day send us confirmation by first class mail, fax or email. Your cancellation is effective from the date we receive your written notification and cancellation charge. We will acknowledge your cancellation in writing. Please note that the booking deposit is non-returnable. Certain suppliers may impose more stringent cancellation policies and you should refer to each supplier's terms and conditions which are available on request from the suppliers.
- Changes by us
If a material change to your travel arrangements occurs or become necessary we will inform you as soon as possible prior to your departure date. When a material change occurs (such as change of accommodation) you will have the choice of: 6.1 accepting any change to the arrangements; or 6.2 taking our offered substitute arrangements of equivalent or superior quality if we are able to provide one (provided that if the arrangements are of a superior quality you may be required to pay a higher price than that for the original arrangements); or 6.3 taking our offered substitute arrangements of lower quality and be refunded the difference in any deposit already paid; or 6.4 cancelling your holiday with full refund of all monies paid, less any cancellation charges which we may incur and any other costs and expenses which we could recover in law.
- Cancellation by us
Your booking is accepted on the understanding that your confirmed arrangements will be on the agreed date(s) and terms. Very occasionally, circumstances beyond our control do not make this possible. Where such circumstances (as defined in clause 8) arise, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from circumstances as defined in clause 8, our liabilities are limited to offering you an alternative (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any cancellation or change which results from circumstances beyond our control.
- Circumstances beyond our control
We cannot accept responsibility or pay any compensation where the performance or prompt performance of contracts with you is prevented or affected by reason of circumstances which are beyond our control. Circumstances beyond our control include any event, which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner's control, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.
- Group/party bookings
The organiser or leader of a group or party is responsible for providing the party details to us. Should you provide materially incorrect details we have the right to cancel your arrangements and will be entitled to retain as much of the deposit or other payment you have made as is needed to cover our reasonable costs and losses caused by the cancellation. We will not be obliged to compensate you for the non-performance of our obligations to you if the travel arrangements were cancelled because the number of persons who agreed to take them is less than the minimum number required. Where possible we will confirm the cancellation in writing.
- Wheelchair access/disabled persons
To ensure that accommodation is suitable for visitors with a disability, it is essential that all booking applications from parties including people with special needs give us details of those needs.
- Liability
We accept responsibility under these terms and conditions for our commitment to you. We also accept responsibility by our duly authorised agents. We accept our liability to you for loss or damage sustained by you as a result of the negligence of our employees. As you contract directly with the suppliers, we do not accept any liability for their acts or omissions and you will be subject to their terms and conditions and any exclusions of liability contained in those terms.
- Insurance
It is your responsibility in all cases to take out adequate travel insurance.
- Brochures and Web-sites
Every effort has been made to ensure that your travel arrangements are suitable for your needs. We book travel arrangements on your behalf in good faith but have no direct control over the manner in which the services are provided. We do not inspect any of the accommodation and do not offer any warranty as to the quality of the accommodation or services to be supplied. We rely only upon information provided to us by the individual suppliers or any independent grading or awards which the accommodation and/or the suppliers have been awarded. If you have a complaint while on holiday you must tell the relevant supplier immediately. If the matter cannot be resolved during the course of your holiday, we will, at our discretion, offer you advice, guidance and assistance to help you in resolving any claim which you may have against any supplier provided you notify us of the incident within 90 days of your return from holiday.
- Jurisdiction
We are an English registered company. The applicable laws of England and Wales govern our business and the services we offer. Any dispute or matter, which arises between you and us, will be dealt with by the Courts of England and Wales and the construction, validity and performance of any contract is governed by the laws of England and Wales.
- Privacy Statement
